All merchandise purchased from The AllThingsSicilian web site may be exchanged or returned for a refund in a New and Unused condition within 30 days of the shipping date. AllThingsSicilian reserves the right to charge a 20% re-stocking fee based on the product return condition. Refunds will be issued via the same method as the original payment or with an on-line store credit.
All merchandise or exchanges must have all the accessories and or parts, be in its original packaging, and have a Return Merchandise Authorization number (RMA#). Without these items the return or exchange will not be possible. AllThingsSicilian reserves the right to refuse any exchanges or refunds that are returned to us used or without the original merchandise accessories or merchandise packaging.
Defective items will be determined by AllThingsSicilian or the manufacturer of the item. Defective items may only be exchanged for the exact same item.
All returns must be shipped to us prepaid. Please, properly insure your package and ship it via a traceable method. We cannot be responsible for lost or miss-directed merchandise.
To request RMA# please email us at info@AllThingsSicilian.com with your order number or logon to the customer area and select the order from your order history you wish to return, and RMA number will be issued and approved by customer service. You will be contacted by a customer service representative to arrange your return. We will refuse any shipment that does not contain an approved authorized RMA#.
Damaged merchandise during delivery- UPS and the US Postal Service require the recipient of the package to file damage claims. If your order was damaged in shipment please contact UPS at 1-800-742-5877 or the US Postal Service at 1-800-275-8777. The carrier will start a claim and will notify AllThingsSicilian in order to replacement your merchandise. Keep the the original box and packing materials in case the carrier wants to check them.
Returning a gift? If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you from AllThingsSicilian.com, please note that the refund will be issued to the gift giver in the same form as payment or an on-line store credit.
Sorry, We cannot accept a return after 30 days from the shipping date and merchandise purchased from other on-line stores.
